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Privacy Policy

Your trust matters to us. We’re committed to protecting your personal information with transparency and care

 

Esimzon Privacy Policy

Last Updated: September 2025

1. Introduction

We value your privacy and are committed to safeguarding it. All information collected from you is well-protected. Our Privacy Policy explains how your personal information obtained through our website (www.esimzon.com) and app (esimzon) is used to provide you with a better experience. By using our services, you agree to the terms outlined in this policy.

2. Collection and Processing of Personal Data

Your personal data is collected and processed for the following purposes:

  • Processing payments and facilitating transactions

  • Provisioning telecom services and goods

  • Providing support and maintenance when needed

  • Marketing and educating you about our products, services, and campaigns

  • Analyzing sales, usage patterns, and improving service quality

  • Offering personalized services and communication

  • Conducting surveys and collecting feedback

Types of Data Collected

  • Personal details: Name, contact information, address, etc.

  • Device details: Model, serial number, etc.

  • Location details: Using eSIM cell ID

  • Communication details: Start and end time, data usage volume

  • Web browsing information: IP address, visited web pages

3. Data Retention

Your data will be retained only for the minimum time necessary to provide our services and comply with legal requirements.

4. Data Deletion

The eSIMZon Support Team acts as the data controller. Data can be deleted upon request via support@esimzon.com or upon account closure.

  • Deletion requests will be processed within 30 calendar days.

  • Data may remain temporarily in backup systems but will be deleted periodically.

  • You will receive confirmation once your data has been deleted.

5. Disclosure of Personal Data to Third Parties

  • Personal data is shared with third parties only with your consent or when necessary to provide requested services.

  • We select trusted providers who safeguard your data and ensure no unauthorized use.

  • Data may be shared if legally required, such as by court order.

  • Aggregated or anonymized data may be used for statistical analysis and service improvements.

Duration of Storage:

  • Personal data will be stored only as long as necessary to achieve the purposes outlined above and will be erased thereafter.

6. Data Security

  • We take all necessary measures to prevent unauthorized access, accidental loss, or unlawful destruction of data.

  • Staff members are trained to handle data securely.

  • Third-party providers are vetted to ensure they handle your data responsibly and delete it once the purpose is fulfilled.

7. Access Rights

You may request access to your personal data at any time via email, post, or other communication channels.

  • Proper identification will be required to protect your data.

  • Access may be restricted in cases where disclosure could compromise public safety or business interests.

Contact Email: support@esimzon.com

8. Additional Rights

You have the right to:

  • Object to any processing of your personal data

  • Request erasure, correction, or restriction of personal data

  • Withdraw consent at any time

  • Request updates to third parties with whom your data has been shared

  • Report any breaches to regulatory authorities or data protection units

  • Unsubscribe from marketing communications at any time by contacting us

9. Cookies

We may use cookies to enhance your experience on our website and app.

10. International Data Transfer

Your personal data may be transferred internationally for storage and processing, following GDPR and other applicable regulations.

11. Links to Other Websites

Our website and app may contain links to third-party sites. We are not responsible for their content or privacy practices.

12. Changes to the Privacy Policy

  • We may update this policy as needed to reflect current practices.

  • Significant changes affecting how we process your data will require your consent before implementation.

  • Continued use of our services after changes constitutes agreement to the updated policy.

Esimzon