Frequently Asked Questions

  • Do I need a passport or ID to buy an eSIM?

    No ID is required. You can purchase and activate your eSIM online without providing documents, making the process fast and hassle-free.

  • Is eSIM better than a physical SIM for travel?

    Yes. eSIMs are more convenient, eco-friendly, and secure. With Esimzon, there's no need to swap SIM cards or visit stores while abroad.

  • How do I buy a travel eSIM online?

    Buying a travel eSIM from Esimzon is easy. Select your destination, choose a data plan, complete payment, and receive your eSIM QR code instantly by email.

  • What is the best eSIM for international travel?

    Esimzon offers top-rated international eSIMs with instant activation, affordable prices, and global coverage — perfect for tourists, students, and business travelers.

  • Can I use one eSIM across multiple European countries?

    Yes! Esimzon’s Europe regional eSIM covers over 30 countries including France, Germany, Italy, and Spain — no need to buy separate SIMs.

  • Is there a good eSIM for USA travel?

    Yes! Esimzon’s USA eSIM plans offer great coverage across all 50 states with unlimited and pay-as-you-go options — perfect for tourists, students, and business visitors.

  • Can I buy an eSIM for Australia and New Zealand travel?

    Yes. Esimzon offers regional eSIMs that work seamlessly across Australia and New Zealand with 4G/5G connectivity.

  • Does Esimzon eSIM work with WhatsApp and VoIP in the UAE?

    Yes, Esimzon’s UAE eSIM allows internet access for WhatsApp and other VoIP apps (depending on local regulations).

  • Is there a global eSIM plan for multiple countries?

    Yes, Esimzon’s Global eSIM works in over 130+ countries, perfect for round-the-world trips, digital nomads, and frequent flyers.

  • How quickly will I receive my eSIM after purchase?

    Instantly! After checkout, your eSIM QR code is delivered by email within seconds — ready to scan and use.

  • Can I use Esimzon eSIM on a locked phone?

    No. Your phone must be carrier-unlocked and eSIM-compatible. Locked phones will not support third-party eSIMs.

  • Is there a refund policy if the eSIM doesn’t work?

    Yes, we offer a refund or replacement guarantee if the eSIM is not activated due to technical reasons or device incompatibility.

  • Do you provide eSIMs for tablets, smartwatches, or laptops?

    Yes, if your device supports eSIM functionality (like iPad Pro or Apple Watch), our plans are compatible.

  • Can I use Esimzon eSIM for business travel?

    Absolutely. Esimzon is ideal for frequent flyers, remote workers, and digital nomads who need secure, fast data on the go.

  • Can I get an eSIM for just one day?

    Yes, we offer short-term eSIM plans ideal for day trips or layovers, starting from just $2.

  • Are there any contracts or hidden fees?

    No contracts. No hidden fees. Esimzon is 100% prepaid — what you see is what you pay.

  • Can I schedule my eSIM activation for a later date?

    Yes. Most Esimzon eSIMs can be activated anytime within 365 days of purchase, giving you flexibility for future trips.

  • Is it possible to use Esimzon eSIM in multiple countries?

    Yes, we offer regional and global eSIM plans that work across multiple countries. For example, one plan can cover all of Europe or Asia.

  • Can I use Esimzon eSIM for WhatsApp, Google Maps, and social media?

    Yes, you can use your Esimzon eSIM data for all apps, including WhatsApp, Instagram, Google Maps, Uber, and more.

  • How fast is the data speed on Esimzon eSIMs?

    Our eSIMs offer 4G LTE and 5G speeds, depending on the region and network. You’ll experience fast, reliable internet for browsing, streaming, and navigation.

  • Do I need a local SIM card when I use an Esimzon eSIM?

    No. With Esimzon, you don’t need a physical SIM. Our eSIM plans connect you to local networks at affordable rates without any roaming charges.

  • Can I buy an eSIM for international travel?

    Yes! Esimzon specializes in international eSIM plans for travelers. Whether you're going to Europe, the USA, Asia, or the Middle East, we’ve got you covered with instant data access.

  • Is Esimzon safe to use?

    Yes, Esimzon uses secure payment gateways and partners with top-tier global carriers to ensure fast, reliable, and safe mobile data for travelers.

  • What should I do if my eSIM doesn't work?

    If you're facing issues, contact our 24/7 support team via email or live chat. We're always here to help.

  • Can I top up or recharge my eSIM plan?

    Yes! You can easily top up or extend your eSIM plan directly through your Esimzon account or our website.

  • Is Esimzon cheaper than roaming?

    Absolutely. Esimzon offers prepaid plans with no hidden charges — up to 90% cheaper than traditional roaming rates.

  • How do I install the Esimzon eSIM?

    After purchase, you'll receive a QR code via email. Simply scan it in your phone’s settings under Mobile Network or Cellular to activate the plan.

  • Can I use Esimzon eSIM while keeping my primary SIM active?

    Yes, most dual SIM phones allow you to use an eSIM alongside your physical SIM. This is ideal for staying connected while traveling without losing access to your home number.

  • How does Esimzon work?

    Esimzon offers affordable global eSIM data plans for travelers. Choose your destination, purchase a plan, scan the QR code, and connect — no physical SIM or store visit required.

  • How can I check the remaining balance on my eSIM?

    Currently, users are unable to check the eSIM balance directly from their end. To check your remaining balance, please reach out to our live chat support or email us at support@esimzon.com. Our team will be happy to provide you with the balance details for your eSIM.

  • how can i install an esim on my ios device?

    Option 1 - By scanning the eSIM QR Code To scan the QR Code and set up your eSIM, please follow these steps: Go to My eSIMs to find your QR code via the app or the website. Go to Settings on your device. Go to Cellular/Mobile.

     Add Cellular/Mobile Plan. Scan your eSIM QR Code (open on another device) and enter the 4-digit confirmation code when prompted Turn on your eSimzon eSIM under Cellular/Mobile Plan Select your eSIM for Cellular/Mobile data Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas) Set up an APN (access point name) on your device if required. If the APN settings are required for your eSIM, you can find the APN details in the eSIM installation details. Please note that different eSIMs may require different types of APN. 

    You can learn your eSIM’s APN by going to the Manual or QR Installation page on your eSimzon account. In case the APN is not available, it means that the eSIM's APN is automatically configured.

  • Which handset models have esim capability?

    Https://esimzon.com/esimdevices

  • how long my esim is valid?

    It depends on the bundle you have purchased.

  • what is the benifits of esim?

    With an eSIM compatible mobile device, you can get data connectivity wherever you are and you’ll get connected to the Internet within minutes.

  • what is esim?

    eSIM is the virtual SIM card taking the tech world by storm.  An eSIM is a small chip located on the inside of your cell phone that allows you to connect to the internet abroad at a cheap price. 

    You just need to buy a data plan, scan a QR code and activate the eSIM to get online. Unlike a traditional SIM, you do not need to insert the card into your device. The whole process can be done online from your phone.

  • How to change my APN settings?

    On iOS:

    Go to Settings on your device

    Go to Cellular/Mobile Data

    Select your eSIM under Cellular/Mobile Data Plans

    Go to Cellular/Mobile Data Network

    Type the new APN settings in the Cellular/Mobile Data APN field as written in the eSIM installation details (all lower case, all one word) You can leave the other fields blank

    On Android:

    Go to Settings on your device

    Go to the Network & Internet section

    Go to Mobile Networks

    Go to Access Point Names

    Type the new APN settings as written in the eSIM installation details (all lower case, all one word) You can leave the other fields blank