✅ A: If your eSIM is activated and connected but you’re unable to access data, please make sure to:

Enable Data Roaming in your device settings

Turn on VoLTE (Voice over LTE) if available

These steps usually resolve the issue and allow your eSIM to start working properly. If the problem persists, feel free to contact our 24/7 support team.

1. Get the QR code
- You’ll receive an email with your eSIM QR code and instructions.

2. Scan the QR code
- Go to Settings > Mobile Network > Add eSIM
- Choose Scan QR Code
- Scan the code from the email

3. Turn on data roaming
- After activation, turn on Data Roaming

No ID is required. You can purchase and activate your eSIM online without providing documents, making the process fast and hassle-free.

Yes. eSIMs are more convenient, eco-friendly, and secure. With Esimzon, there's no need to swap SIM cards or visit stores while abroad.

Buying a travel eSIM from Esimzon is easy. Select your destination, choose a data plan, complete payment, and receive your eSIM QR code instantly by email.

Esimzon offers top-rated international eSIMs with instant activation, affordable prices, and global coverage — perfect for tourists, students, and business travelers.

Yes! Esimzon’s Europe regional eSIM covers over 30 countries including France, Germany, Italy, and Spain — no need to buy separate SIMs.

Yes! Esimzon’s USA eSIM plans offer great coverage across all 50 states with unlimited and pay-as-you-go options — perfect for tourists, students, and business visitors.

Yes. Esimzon offers regional eSIMs that work seamlessly across Australia and New Zealand with 4G/5G connectivity.

Yes, Esimzon’s UAE eSIM allows internet access for WhatsApp and other VoIP apps (depending on local regulations).

Yes, Esimzon’s Global eSIM works in over 130+ countries, perfect for round-the-world trips, digital nomads, and frequent flyers.

Instantly! After checkout, your eSIM QR code is delivered by email within seconds — ready to scan and use.

No. Your phone must be carrier-unlocked and eSIM-compatible. Locked phones will not support third-party eSIMs.

Yes, we offer a refund or replacement guarantee if the eSIM is not activated due to technical reasons or device incompatibility.

Yes, if your device supports eSIM functionality (like iPad Pro or Apple Watch), our plans are compatible.

Absolutely. Esimzon is ideal for frequent flyers, remote workers, and digital nomads who need secure, fast data on the go.

Yes, we offer short-term eSIM plans ideal for day trips or layovers, starting from just $2.

No contracts. No hidden fees. Esimzon is 100% prepaid — what you see is what you pay.

Yes. Most Esimzon eSIMs can be activated anytime within 365 days of purchase, giving you flexibility for future trips.

Yes, we offer regional and global eSIM plans that work across multiple countries. For example, one plan can cover all of Europe or Asia.

Yes, you can use your Esimzon eSIM data for all apps, including WhatsApp, Instagram, Google Maps, Uber, and more.

Our eSIMs offer 4G LTE and 5G speeds, depending on the region and network. You’ll experience fast, reliable internet for browsing, streaming, and navigation.

No. With Esimzon, you don’t need a physical SIM. Our eSIM plans connect you to local networks at affordable rates without any roaming charges.

Yes! Esimzon specializes in international eSIM plans for travelers. Whether you're going to Europe, the USA, Asia, or the Middle East, we’ve got you covered with instant data access.

Yes, Esimzon uses secure payment gateways and partners with top-tier global carriers to ensure fast, reliable, and safe mobile data for travelers.

If you're facing issues, contact our 24/7 support team via email or live chat. We're always here to help.

Yes! You can easily top up or extend your eSIM plan directly through your Esimzon account or our website.

Absolutely. Esimzon offers prepaid plans with no hidden charges — up to 90% cheaper than traditional roaming rates.

After purchase, you'll receive a QR code via email. Simply scan it in your phone’s settings under Mobile Network or Cellular to activate the plan.

Yes, most dual SIM phones allow you to use an eSIM alongside your physical SIM. This is ideal for staying connected while traveling without losing access to your home number.

Esimzon offers affordable global eSIM data plans for travelers. Choose your destination, purchase a plan, scan the QR code, and connect — no physical SIM or store visit required.

Currently, users are unable to check the eSIM balance directly from their end. To check your remaining balance, please reach out to our live chat support or email us at support@esimzon.com. Our team will be happy to provide you with the balance details for your eSIM.

Option 1 - By scanning the eSIM QR Code To scan the QR Code and set up your eSIM, please follow these steps: Go to My eSIMs to find your QR code via the app or the website. Go to Settings on your device. Go to Cellular/Mobile.

 Add Cellular/Mobile Plan. Scan your eSIM QR Code (open on another device) and enter the 4-digit confirmation code when prompted Turn on your eSimzon eSIM under Cellular/Mobile Plan Select your eSIM for Cellular/Mobile data Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas) Set up an APN (access point name) on your device if required. If the APN settings are required for your eSIM, you can find the APN details in the eSIM installation details. Please note that different eSIMs may require different types of APN. 

You can learn your eSIM’s APN by going to the Manual or QR Installation page on your eSimzon account. In case the APN is not available, it means that the eSIM's APN is automatically configured.

Https://esimzon.com/esimdevices

It depends on the bundle you have purchased.

With an eSIM compatible mobile device, you can get data connectivity wherever you are and you’ll get connected to the Internet within minutes.

eSIM is the virtual SIM card taking the tech world by storm.  An eSIM is a small chip located on the inside of your cell phone that allows you to connect to the internet abroad at a cheap price. 

You just need to buy a data plan, scan a QR code and activate the eSIM to get online. Unlike a traditional SIM, you do not need to insert the card into your device. The whole process can be done online from your phone.

On iOS:

Go to Settings on your device

Go to Cellular/Mobile Data

Select your eSIM under Cellular/Mobile Data Plans

Go to Cellular/Mobile Data Network

Type the new APN settings in the Cellular/Mobile Data APN field as written in the eSIM installation details (all lower case, all one word) You can leave the other fields blank

On Android:

Go to Settings on your device

Go to the Network & Internet section

Go to Mobile Networks

Go to Access Point Names

Type the new APN settings as written in the eSIM installation details (all lower case, all one word) You can leave the other fields blank